SHIPPING & RETURNS
SHIPPING POLICY
At The Hair Wizard, we strive to provide our customers with the best shipping experience. Our standard shipping option takes 3-14 days to ensure we can handle any hiccups that may arise. Additionally, we offer an express shipping option for those who desire faster delivery. If you do not like waiting, I advise you to purchase an item from the "ON HAND" category, as these items can be shipped the same day or the next business day, guaranteeing a shorter wait time and faster delivery. However, please note that while we will do our best to expedite the delivery process, we cannot guarantee delivery times as we do not control the shipping pace. Transit times may vary due to unforeseen circumstances. Therefore, we encourage you to choose the shipping option that best suits your needs. Thank you for choosing The Hair Wizard!
RETURNS & EXCHANGE POLICY
Here at The Hair Wizard, we do not issue refunds. We have tested the hair, and at The Hair Wizard, we take pride in providing high-quality products and exceptional customer service. Choosing the right hair product or tool can be difficult, and we strive to offer our customers the best experience possible. As such, we kindly request that customers carefully consider their purchase before finalizing it. Customers are emailed and asked to check their purchase before they leave the premises upon pick-up so any issue could be resolved. Thank you for trusting us! We greatly appreciate you.
Due to the nature of our products and the potential for cross-contamination, we cannot issue refunds or exchanges once a product has been purchased or used. We believe in maintaining the highest hygiene and safety standards for all our customers. We are confident in the quality of our products and are committed to resolving any concerns or issues our customers may have, ensuring their absolute satisfaction. Thank you for understanding our policy and trusting The Hair Wizard with your hair care needs.